Support Services

ParTecs has strong connections with the open-source communities. It can therefore act as a bridge and help you secure the benefits of comprehensive product support, which you expect from a software products company.

ParTecs support packages include application(s) support via phone and/or email. ParTecs support staff work with customer teams to diagnose and fix problems. The support system provides trouble ticket tracking. A single point of contact, responsible for overall customer satisfaction and escalation is assigned at ParTecs. ParTecs support staff continue to remain involved with the open-source communities to provide product-update notifications to customers. ParTecs support continues to perform on-going application maintenance tasks on a weekly or monthly basis as per the support agreement.